Frequently Asked Questions
What forms of payment do you accept?
We accept payment using PayPal, Credit Card. You can pay directly through major credit cards including Visa, Master Card, American Express, and Discover. Simply checkout using the PayPal option, scroll down and register for a PayPal account to pay with a regular credit card.
Where do you ship?
We are providing international shipping. However, due to some postal problems, we can’t deliver a shipment to the military area and some small countries.
How do you ship?
We ship orders overseas by mail service. After finishing processing your order, we will send it to the shipping company and it will be completely handled by them.
After arriving in your country, it will be handled by your country’s postal service. So please kindly contact your local post when it arrives in your country.
What is the pricing!
Shipping cost depends on your exact location and shipping method.
Pricing will depend on the country in which you reside, the shipping method, and the number of items that you are purchasing. Exact pricing can be found by clicking “Add To Cart” and entering your address before completing the check-out process.
How long will my order take to be delivered
Shipping to US, Canada:
Order processing time: 1-3 business days Standard shipping time: 7-14 business days.
Shipping to Worldwide:
Order processing time: 1-3 business days Standard shipping time: 7-21 business days
How can I check if my order has been shipped?
As soon as your order is shipped, you will receive an email with your tracking number. This email will also include a link to our carrier’s website where you will be able to track your package.
How can I track my order?
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receive that email.
When will my tracking information appear
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us.
Why I can’t track my order?
Please note that the tracking information will be displayed after 2-5 days after being updated.
For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
Why is my shipment status unchanged?
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order starts being shipped.
I just noticed that I chose the wrong item by mistake, can you swap my product?
What should I do if I provided you with the wrong shipping address? Please contact us via email: [email protected]
Why the tracking show “returned to sender”
It was probably your carelessness as you filled in a wrong address, thus we could not deliver your packet. In this situation, we need you to pay some extra fees for sending you a replacement. This is the only option for you in this situation.
CONDITION OF GOODS
What if I received a Defective/Damaged item?
We always try to bring the best quality product to customers. However, there are many factors that negatively affect the quality, especially shipping factors, that make our products defective or damaged.
You can absolutely return the item if it’s our fault or the shipping company.
Support Time: 9.AM–6.PM Monday–Friday PST